Refund policy

Returns (Change of Mind)
A 14-day return period applies for change-of-mind purchases. Items must be in resalable condition (in original condition) and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer. To request a return, contact contact@ddosapparel.com.au

Consumer Guarantees
Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, Damaged or Incorrect Items
Orders should be inspected upon arrival. If an item is faulty, damaged, or incorrect, contact contact@ddosapparel.com.au as soon as possible. For major problems, customers may choose a refund or replacement. For minor problems, a repair or replacement may be offered within a reasonable time.

Non-Returnable Items
Change-of-mind returns are not accepted for custom or personalised items or gift cards. This does not apply if the item is faulty or does not meet consumer guarantees.

Exchanges
Direct exchanges are available. To request an exchange, contact contact@ddosapparel.com.au for further instructions.

Refunds
Once a return is received and inspected, notification will be provided regarding the outcome. If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on the bank or payment provider.